Shipping and Delivery

SHIPPING AND DELIVERY POLICY

At Pooja Saraf Jewels, we strive to ensure your lab-grown diamond jewelry reaches you safely and promptly. Please review our Shipping and Delivery Policy:

  1. Processing Time

1.1 In-stock Items:

  • Orders for in-stock items are typically processed within 7 business days.

1.2 Custom or Made-to-Order Items:

  • Custom jewellery requires 2-4 weeks before shipping.
  • We will provide an estimated completion date at the time of order.
  1. Shipping Methods and Costs

2.1 Domestic Delivery:

  • Standard Delivery (5-7 business days)
  • For expedited or express delivery, an additional cost is to be bourne by customer.

2.2 International Shipping:

  • Standard International (10-14 business days): Calculated at Checkout
  • Express International (3-5 business days): Calculated at Checkout
  1. Tracking Information

3.1 A tracking number will be provided via email or whatsapp once your order has been shipped.

  1. Delivery Timeframes

4.1 Delivery times are estimates and not guaranteed. 4.2 Factors such as customs clearance may affect international delivery times.

  1. Shipping Restrictions

5.1 We currently deliver in India. 5.2 Some countries may have import restrictions on jewellery. Please check your local customs regulations.

  1. Insurance and Signature Confirmation

6.1 All shipments are fully insured against loss or damage during transit.

  1. Address Accuracy

7.1 You are responsible for providing accurate shipping information.

7.2 We are not liable for delays or non-delivery due to incorrect address details.

8. Delivery Issues

    8.1 If your package is marked as delivered but you haven’t received it, please contact us within 48 hours.

    8.2 For packages that are significantly delayed, we will work with the shipping carrier to locate your order.

    9. International Orders and Customs

      9.1 International customers are responsible for all duties, taxes, and customs fees. 10.2 We are not responsible for any delays due to customs processing.

      10. Shipment Damage or Loss

        10.1 If your package arrives damaged, please refuse delivery and contact us immediately.

        10.2 For lost packages, we will file a claim with the shipping carrier and work to resolve the issue promptly.

        11. Special Delivery Requests

          11.1 For special delivery instructions, please contact our customer service team before placing your order.

          12. Changes to Shipping Policy

            12.1 We reserve the right to modify this Shipping and Delivery Policy at any time.

            12.2 Any changes will be effective immediately upon posting on our website.

            For any questions or concerns about shipping and delivery, please contact our customer service team at:

            poojasarafjewels@gmail.com

            Last Updated: 18/07/2024