Cancellation, Refunds & Buyback

CANCELLATION AND REFUND POLICY

At Pooja Saraf Jewels, we strive to ensure your complete satisfaction with your purchase. Please review our Cancellation and Refund Policy carefully:

  1. Order Cancellation

1.1 Pre-Shipment Cancellation:

  • You may cancel your order free of charge within 7 days of placing the order.
  • To cancel, contact our customer service team within 24 hours of placing your order, You can give us a call at 9326480750 or send us an email at poojasarafjewels@gmail.com

1.2 Post-shipment Cancellation:

  • Once an order has been shipped, it cannot be cancelled.
  • You may return the item as per our returns and refunds policy.
  1. Returns

2.1 Eligibility:

  • Returns must be initiated within 5 days of delivery.
  • Custom orders are not eligible for Returns.
  • Products must be unworn, undamaged, and in their original packaging, along with bill of purcahase.
  • All tags and certificates must be intact and attached.

2.2 Non-returnable Items:

  • Custom-made or personalized jewelry
  • Items marked as final sale
  • Items under sale
  1. Refund Process

3.1 Initiation:

  • To initiate a return, contact our customer service team.

3.2 Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.
  • We recommend using a trackable shipping method.

3.3 Inspection:

  • All returns are subject to inspection upon receipt.
  • We reserve the right to refuse refunds for items that do not meet our return criteria.

3.4 Refund Issuance:

  • Refunds will be issued in form of store credit to be utilised within 1 year.
  • The refund amount will include the purchase price of the item(s) and any applicable taxes.
  1. Exchanges
    • We do not offer direct exchanges.
  1. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for return shipping at our expense and provide a replacement.

6. Right to Modify

7.1 We reserve the right to modify this Cancellation and Refund Policy at any time.

7.2 Any changes will be effective immediately upon posting on our website.

For any questions or to initiate a return, please contact our customer service team at:

8. Buy Back Policy

  • We have a lifetime free no questions asked buyback policy.
  • The buyback value will be calculated as follows:
    • Gold: 100% of the market value (on date of purchase)
    • Diamond: 80% of the market value
    • Making charges: none
    • GST: none

poojasarafjewels@gmail.com

+919326480750

Last Updated: 13/06/2024